RESOLVE GSC offers manual & technology integrated end-to-end outsourcing services or even specific small task for forwarders | Supply chain | Logistics companies. Our GSC centers functions 24/7 across our India offices. Besides process outsourcing, we offer a blend of technology solutions which makes absolute business sense to businesses and scalable in future. With 21+ years of deep domain expertise, we just don’t perform simple data entry but help businesses to handle their operations remotely.

Our services are offered in a fixed and variable cost to fit in all types of businesses. We start as a vendor and our ambition is to partner with our customers and help them grow their business through meaningful and reliable back office services. We strive to find opportunities in processes to generate revenue for customers an educate them at every stage of our partnership.

We provide best in class reporting to our customers and strive to provide them deep insights through their data.

Powerful Back Office Team For Your Business

Are your local staffs productive? We make a difference in the whole thinking. One of the primary levers of our back-office offering are…

  • We help our customers to reduce waste in the process. For e.g: If 3 resources are locally working with enquiries & quotations, we clearly understand the waste and either help them to automate the process or cut useless window shoppers, thus reducing the valuable effort by minimum 40%.
  • A lot of data entry work can be performed by Technology, we recommend our customers to use technology and gain business efficiencies upto 60%.
  • Dedicated staffs as per geography served. We have the ability to deploy talent for European economies where languages like French, German and Dutch can be sourced.
  • Back Office Control : Your team reports to you directly, we don’t engage shared management for processes unless the volumes are miniscule.

Your Team, Your Goals

Back office staffs are not just trained on processes specific to your business needs, we also orient them with your business goals, vision etc. This helps staffs to represent better in front of your end customers to reflect on the goals you have in the target markets.

Sales Support & Customer Service

At RESLOVE, we have experienced resources and can manage customer expectations. We help customers to track SLAs to ensure, enquiries are responded on time, correct rates along with Markup sent and follow up on enquiries. In this whole process, we also educate our customers to knock out window shoppers through data and tech driven solutions.
For Customer Service, we can handle a range of activities right from confirming the booking and ensuring to arrange transport and assured cargo pick up etc.
Activities performed

  • Handle enquiries and send timely quotations
  • Follow up with customers and win bookings
  • Create Bookings | Track contracts
  • Update rates (Buy & Sell + Markup)
  • Sales support
  • Track booking volumes and flag to customer sales team for actions

Documentation Services

During our discovery assessment we clearly identify the data entry and human expertise dependent processes. Mostly we showcase our automation abilities to our customers to reduce effort and only keep human in the loop wherever machine cannot do the job. This really helps our customers to cut down on their resourcing count significantly, thus making their outsourcing options more powerful and reliable.
We perform the following processes but not limited to…

Export Documentation

  • Creation of booking in ERP
  • Job generation by referring to details sent by customer in email
  • Draft HBL generation & amendment
  • Submission to Line , Draft confirmation & COB
  • Track & Trace
  • Cost and Revenue Updates in ERP
  • Customer invoicing & agent invoicing
  • Payment request to carrier via ERP
  • SOC generation & confirmation
  • HBL release & Follow up for MBL release
  • Pre-alert​ & Job ledger & profit monitoring

Import Documentation

  • Nomination booking in ERP
  • Origin agent & customer co-ordination
  • Pre-alert
  • Job generation
  • Cargo arrival notice & Import manifest
  • Provisional cost & revenue update
  • SOC generation & confirmation
  • Customer & agent invoicing
  • Delivery order release
  • Uncollected delivery order & Container empty return tracking
  • Job ledger & profit monitoring

Air Import Documentation

  • Create nomination booking job
  • Origin agent & customer co-ordination
  • Update milestones
  • Pre-alert
  • Job generation & CAN
  • Provisional cost & revenue update
  • SOC generation and confirmation
  • Customer & agent invoicing
  • DO release
  • Payment request to airline through ERP
  • Uncollected DO
  • Job ledger & profit monitoring

Air Export Documentation

  • Booking Job in ERP
  • Coordinating with shipper & collecting goods
  • Securing space (airline booking)
  • Job generation & Draft generation & house airway bills
  • Draft confirmation & Cost | Revenue updates
  • SOC generation & confirmation
  • Customer invoicing & agent invoicing
  • BL release & Payment request to carrier through ERP
  • Pre-alert & profit monitoring

Accounts Payables | Receivables | MIS

  • Invoice Booking – Job and Non- job related
  • Airline/Liner/Agent & Vendor Payments
  • Accounts Payable Analysis & Bookkeeping
  • Exchange Rate updates
  • Invoice Booking
  • Passing of payment and receipt vouchers
  • Disbursement of payments – via Cheques, Cash & Online
  • Jobs verifications –Verifying Revenue and Costs associated with jobs

Accounts Receivables

  • Collection of Receivables/Revenue
  • Follow up with clients – Phone & E-mails
  • Accounts Receivable Analysis & Bookkeeping
    • Payable and receivable reconciliations of Airline/Liner/Agent and Vendor statement of accounts
    • Dispute co-ordinations internally and externally
    • Bank reconciliations