Resolve Global Service Centres
RESOLVE GSC offers manual & technology integrated end-to-end outsourcing services or even specific small task for forwarders | Supply chain | Logistics companies. Our GSC centers functions 24/7 across our India offices. Besides process outsourcing, we offer a blend of technology solutions which makes absolute business sense to businesses and scalable in future. With 21+ years of deep domain expertise, we just don’t perform simple data entry but help businesses to handle their operations remotely.
Our services are offered in a fixed and variable cost to fit in all types of businesses. We start as a vendor and our ambition is to partner with our customers and help them grow their business through meaningful and reliable back office services. We strive to find opportunities in processes to generate revenue for customers and educate them at every stage of our partnership.
We provide best in class reporting to our customers and strive to provide them deep insights through their data.
Our Values
01
Customers First
Customer First means being a partner to our clients by knowing them deeper and truly enabling them to grow. We at RESOLVE always connect with them, invest time, empathize and collaborate.
02
Accountability
One of the strong pillars at RESOLVE, we make ourselves equally accountable for the business we do with our customers.
03
Innovation
We believe, we have a major role to play in recommending our customers with suitable solutions related to process and technology. We strive to keep them ahead of the market curve.
04
Our People
We always invest in our people. We believe our people at the forefront in every aspect helping our business to deliver the value to our customers.
05
Respect
Unconditional respect is what we prefer to practice at every stage of engagement internally and externally.
Leadership
Shaik Shanavaz
Founder | Business Head
Having worked across various industries in BPO world for more than 2+ decades. Shaik brings a blend of domain knowledge, hands on expertise and proven rich record of AI & Automation related exposure to RESOLVE. He helped many Small to Large enterprises to set up BPOs from scratch and turned few from cost to profit centers. Have engaged across GEO’s, Shaik is a known face in Asia, EUR & Western markets.
Shaik believes that the key to achieving profitability in the Logistics business will be the ability to respond aptly with speed and agility. And to make the company stay ahead of advanced logistics capabilities and technology advancements. A key lever for this will be acquiring superior Technologies, something in which the highest performers already excel.
Shaik believes in simplicity and once customer starts with RESOLVE, they feel there is value we deliver and become a strong pillar to customers growth.